I won’t bore you with a deep introduction talking about how technology is shaping an emerging India. We’re all familiar with the startup explosion, the firestorm that is social media and the inexorable rise of digital marketing. We’ve all been part of the smartphone revolution and the emergence of the app economy. So I’m not going to bore you with details of those.
Instead, I’m going to try and articulate some key principles that could help you while designing for Indian audiences. Principles that could help shape the next website or app you design.
And, just because Star Wars — The Force Awakens is out in theatres, I’m going to do this in the key of R2.
Come back to the Light Side, father!
Functionality is a great thing. But more functionality means a heavier app. Not the greatest idea for a country where a majority of smartphones offer between 4 and 16GB of internal storage. And what’s the first casualty when users run out of space? Apps! The same holds true of heavy websites that invade and occupy users’ caches faster than Darth Vader could occupy Cloud City. So, put your code on a crash diet and build light.
Corollary: To do…or to do not? (There is no try!)
Sometimes, the best way to make sure users don’t uninstall your app when they run out of space is to…not build an app at all! Not every app can fulfill needs that are daily or monthly needs. A beautiful, feature-rich mobile website (like the one Flipkart just built with Google, #shamelessplug) will often serve you better.
Take their hyperdrive offline, Commander!
India’s mobile infrastructure is like a Stormtrooper’s aim — kinda spotty. In an environment of fluctuating mobile connectivity, it’s increasingly critical that some core aspects of your app work offline. And reconnect automatically upon detecting a connection.
Leave the feasting to the Sarlacc
You know what users hate more than smugglers who drop their shipments at the first sign of an Imperial cruiser? Apps and sites that feast on data. Just yesterday, I counted 4 rich ad units above the fold on a news site (which serves as many as 11 units on its desktop home page). Not to mention the horde of images that slow down loading time and swallow data packs whole. This in a country with some of the highest Internet costs. Enough said, I think.
Chewbacca had the right idea
Technology is changing rapidly. It’s critical you keep up. Keep tinkering. Optimise everything, from UI to page load times to CTAs. You never know when a small fix could help you win your own Battle of Endor.
Never underestimate the Ewok
Small can be beautiful. Only a fraction of your eventual users probably have the kind of screen real estate you do. And new formats — wearables, cars, to name two — are shrinking traditional screens even further. Design to deliver a beautiful experience across screen sizes.